At Dominan Flowtech Sdn Bhd (“we”, “our”, or “us”), we value your privacy and are committed to protecting any personal data you provide to us. This Privacy Policy outlines how we collect, process, use, disclose, and safeguard your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable international standards.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal data directly from you or through automated means when you interact with us via our website or other communication channels.

a. Personal Data

  • Full Name
  • Email Address
  • Phone Number
  • Company Name, Position or Department
  • Any information submitted through our contact forms, job applications, service inquiries, or email correspondence

b. Technical & Usage Data

  • IP address and browser type
  • Operating system and device information
  • Access times and referring website addresses
  • Pages viewed, time spent, and navigation patterns

c. Cookies & Tracking Technologies

We may use cookies and similar technologies to enhance your browsing experience and analyze user behavior. You can control cookie settings through your browser.

2. How We Use Your Information

We use your data for the following purposes:

  • To respond to inquiries or service requests
  • To provide quotations or proposals for engineering or technical services
  • To facilitate communication regarding project updates or technical clarifications
  • To improve website content and user experience
  • To conduct internal data analysis and service performance review
  • To comply with applicable laws, regulations, and audit requirements

3. Disclosure of Your Information

Your data may be disclosed only in the following situations:

  • To our internal departments, including project management and technical teams, for operational purposes
  • To trusted third-party service providers (e.g. IT support, marketing platforms) under strict confidentiality terms
  • If required by law or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements
  • In the event of a business transfer, merger, or acquisition, your information may be part of the transferred assets

We do not sell, lease, or trade your personal data to any external parties.

4. Data Security

We take reasonable and appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encrypted storage and secured servers
  • Access control protocols within our internal network
  • Regular system maintenance and software updates
  • Staff training on confidentiality and data protection

5. Your Data Rights

You have the right to:

  • Access and request a copy of the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Withdraw consent for data processing (subject to legal and contractual obligations)
  • Request deletion of your data, where permissible under law
  • Lodge a complaint with a data protection authority

All such requests can be made by contacting us using the details below.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Upon expiry of the retention period, data will be securely deleted or anonymized.

7. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of such external sites. We encourage you to read their privacy policies before providing any information.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a minor has submitted personal data to us, please contact us so we can take appropriate action.

9. Changes to This Policy

We reserve the right to amend or update this Privacy Policy at any time. All changes will be reflected on this page with a revised effective date. We encourage users to review this page periodically to stay informed about how we protect your data.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Dominan Flowtech Sdn Bhd
No.19, Jalan MJ 59, Taman Merdeka Jaya,
75350 Batu Berendam, Melaka, Malaysia
📧 Email: dominan.flowtech@gmail.com
📞 Tel: +60102556487